Strategies for Managing Challenging Interactions and Strengthening Relationships in the Workplace
Registration Deadline: Wednesday, March 4, 2026
Online Webinar – 0.2 CEUs
Thursday, March 5, 2026
10:00am – 12:00pm
***New ICC PP Course No. (0.2 CEUs)***
$95.00 - Members
$115.00 - NonMembers
Description: Difficult interactions and conflict can be part of everyday life, but strengthening communication and interpersonal skills can lead to positive outcomes. This webinar is designed to equip attendees with practical tools and strategies for managing interactions with dissatisfied customers while also addressing common communication challenges. Conflict resolution and de-escalation techniques through real-world applications for the counter and everyday workplace experiences are discussed. This webinar benefits building department staff at all levels by supporting more effective collaboration, improved public interactions, and stronger professional relationships.