Calling all permit technicians or anyone looking to improve their ability to diffuse difficult situations. Attend this NEW webinar for a lively discussion on the communication process and strategies.

Diffusing Difficult Situations: Strategies for Resolving Conflict and Enhancing Relationships
Thursday, August 29, 2024
10:00am – 12:00pm

Description: This webinar is designed to equip attendees with essential tools and strategies for managing interactions with dissatisfied customers while also addressing their own communication challenges. Attendees learn the importance of empathy, active listening, effective communication, and conflict resolution styles in the communication process and how each can be useful not only at the counter but also in fieldwork or personal situations. Attendees gain valuable insights to turn challenging situations into positive outcomes through practical applications to real-life counter experiences. 

***Register Now - Registration Closes Today at 5:00pm!***​​

Questions about upcoming training opportunities for counter staff?
Contact the CALBO Office at 916-457-1103 or info@calbo.org.

Don’t Forget: Check the fall Education Week schedule for more
counter technician training opportunities!